SiriusXM is being sued by the New York Attorney General for the ‘burdensome‘ process it requires to cancel subscriptions. In a complaint filed Wednesday, December 20th, the Attorney General Letitia James’ office stated SiriusXM ‘deliberately wastes its subscribers’ time‘ when customers try to cancel, requiring alleged phone conversations with a live agent and long periods of time spent on hold.
After investigations into the process, James’ office claimed during the lawsuit announcement that SiriusXM was ‘trapping consumers‘ and instructing its employees to ‘not take ‘no’ for an answer.’
‘Having…
